Lifetime Limited Warranty
Our warranty
Every Xtreme Comforts product is warranted against defects in materials and workmanship for as long as you own it. If something we made fails because we made it wrong, we replace it — that simple.
What's covered
- Foam that splits, crumbles, or permanently collapses under normal use
- Seams, stitching, or zippers that fail
- Covers that tear along a seam or come apart despite washing per the care label
- Any other flaw in materials or workmanship present when your product arrived
What's not
- The gradual softening and flattening every pillow fill experiences with normal nightly use
- Comfort preference — too firm, too soft, wrong loft. Inside Amazon's return window, Amazon's return policy covers this
- Damage from misuse, improper washing or drying, pets, burns, cuts, or alterations
- Stains, odors, or discoloration
- Products purchased from anyone other than our official Amazon listings
How to make a claim
A claim takes one message — no receipts to dig up, your Amazon order ID is your proof of purchase.
- 1 Find your order ID under Your Orders on Amazon.com
- 2 Reach out through our contact page with the order ID and a photo or two of the defect
- 3 If it's covered, we send a replacement at no charge
This warranty covers the original purchaser with proof of purchase (your Amazon order ID) and is not transferable.
The remedy under this warranty is replacement with the same product, or a comparable current product if the original has been discontinued. Refunds are handled by Amazon's return policy during the return window, not by this warranty.
"Lifetime" means the usable life of the product while owned by the original purchaser — it is a promise about how the product is made, not a promise that any pillow lasts forever. Coverage ends if the product is sold, given away, or replaced.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.