Frequently Asked Questions
Q. What do you mean by your pillows are fully machine washable?
A. Other pillow brands only have a cover that is washable while the pillow itself can never be cleaned. With all of our shredded memory foam pillow lines, the entire pillow can simply be put in the washing machine and washed. Now you can be sure your entire pillow that surrounds your face is clean and healthy not only on the surface but all the way through!
Q. How can I dry the pillow?
A. Our pillows are dryer safe. Just toss it in the dryer on high setting.
Q. Are all of the products fully machine washable?
A. Our Kool Flow Bamboo Shredded Memory Foam Pillow, and SlimSleeper Pillows are FULLY machine washable.
Q. Are your pillows Hypoallergenic?
A. Yes, our pillows are not only hypoallergenic, they are also antibacterial and dust mite resistant.
Q. How often should I wash my pillow?
A. We recommend washing every 3 months. More frequently if you have allergies.
Q. Do I need to use a pillow case?
A. You do not need to use a pillow case, it is totally up to your personal preference.
Q. What are the dimensions of your pillows?
A. Our dimensions are as follows:
King 18 x 33 x 7 SlimSleeper King 18 x 33 x 5
Queen 18 x 26 x 7 SlimSleeper Queen 18 x 26 x 5
Standard 17 x 23 x 7 SlimSleeper Standard 17 x 23 x 5
Q. Why does my pillow look flat in the bag?
A. Have no fear. Our pillows are vacuum sealed and rolled for eco friendly shipping.
Opening the bag is the fun part! Once you open the bag the pillow will "grow before your eyes" to a full fluffy thickness in about 1 minute.
Q. I sleep mostly on my stomach. Which pillow is best for me?
Both our regular and SlimSleeper pillows are okay for stomach sleepers.
If you are a person who really prefers a thinner pillow and always sleeps on your stomach, the SlimSleeper was made for you.
Q. Why does my pillow seem to go flat over time?
A. Each morning when you are making the bed grab your pillow by opposite ends and squeeze it together and then pull it apart a few times this will make all of the memory foam pieces rebound completely so that it always stays like new.
Q. Are there any other differences between the regular and SlimSleeper pillows?
A. No, only the thickness is different. The Regular is 7 inches thick and SlimSleeper is 5 inches thick. Everything else is exactly the same.
Q. What is your return policy?
A. All of our products have a 100% Money Back Guarantee. If for any reason you are not satisfied simply return it for a full refund, no questions asked.
See our shipping and returns page for details.
Q. Is my order secure?
A. Yes! we have secure online ordering.
Q. Is the Ortho-Seat washable?
A. ONLY the cover is removable and machine washable. You MUST REMOVE and wash the COVER.
There is a fixed sub cover designed to keep the foam clean. The foam is NOT washable.
Q. Can the Ortho-Seat be used on the floor?
A. Yes. The Ortho-Seat is designed to provide relief from hard seating surfaces like floors.
Q. Can the Ortho-Seat be used outdoors?
A. Yes, it can be used both indoors and outdoors to provide comfortable seating wherever you go.
Q. Can the Ortho-Seat be used on chairs that already have padding?
A. Yes. It will provide the proper comfort and support that traditional padding does not provide.
Q. Does the Ortho-Seat available in different sizes?
A. No it is designed and available in one size which fits the majority of people.
Q. Is the Ortho-Seat available in different colors?
A. No it was designed to be sporty and stylish in discrete black.